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Welcome, Rochester Members! Enroll Today to Access Your Account Online!

Enroll today to unlock all the features of your membership, including 24/7 account access, secure transfers, Shared Branching, mobile check deposit, Bill Pay, and so much more—right at your fingertips!

Enroll Now
Routing #: 221381867

Contact Us

We’re here to help you navigate your financial journey with personalized support and guidance. Contact Alternatives today to learn how we can assist you in achieving your financial goals.

Alternatives Federal Credit Union

Phone: (877) 273-2328
Fax: (607) 277-6391

VISA debit card support

Have a question about your account?

Question about account? Login to online banking to send us a secure message, or give us a call, so we can best assist you!

Have a general inquiry?

Fill out the form below and we will get back to you during regular business hours. 

If your question requires an exchange of sensitive information, please log in to online banking and click on messages to send us a secure message.

Name(Required)
Address
NOTE: For your security, please do not send sensitive information over the internet. Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc.

Contact the Supervisory Committee

If you have any questions, comments, or concerns about your account or the credit union’s operations, you should first contact the credit union directly. However, in the unlikely event you are not satisfied with the response, you can appeal the matter to the Supervisory Committee, which will conduct an additional review.

Alternatives FCU Supervisory Committee
PO Box 462
Ithaca, NY 14851

NOTE: Please use this address for Supervisory Committee correspondence only. Do not send deposits, loan payments, regular mail, etc. to this address.

Support Our Mission!

Unlike traditional banks, we specialize in lending to individuals, organizations, and businesses in under-resourced communities, offering financial education, business coaching, and low-interest rate loans that increase economic potential and help build wealth.

Join Us!

Speak with a Financial Coach

No need to figure it out yourself, coaches can provide help with money management, paying bills, building credit and housing issues. Speak with a financial coach through our non-profit partner, Balance.

Schedule an Appointment