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Contacting Staff

Departments

You may reach the first available staff in a Department by dialing (607) 273-4611, followed by the extension listed below:

730 Change PIN number (Debit Card)
728 Business CENTS
723 Business Loans, Services
725 Collections
721 Consumer Loans
729 Individual Development Accounts (IDAs)
726 Member Service Department (Tellers, New Accounts)
722 Mortgages
724 VISA

Staff

Each staff member is accessible via phone or email. To reach the staff by phone, dial each person's direct line, listed below.

To reach the staff via email, simply address the message to "firstinitiallastname"@alternatives.org.

NAME JOB TITLE PHONE E-MAIL
Alison Cahill Business Services Program Assistant 216-3442 acahill@alternatives.org
Amanda Rohrer Member Service Representative 216-3411 arohrer@alternatives.org
Amy Smith Senior Accountant 216-3408 asmith@alternatives.org
Anita Ocasio Member Service Representative/Collections Clerk 216-3457 aocasio@alternatives.org
Becki Hawley Member Service Specialist
216-3465 rhawley@alternatives.org
Bob Anderson Jr. Business Loan Officer 216-3446 banderson@alternatives.org
Brendan Wilbur IDA Coordinator/Financial Counselor
216-3445 bwilbur@alternatives.org
Brian Kunk-Czaplicki Mortgage Loan Officer
216-3409 bkunk-czaplicki@alternatives.org
Brian Zapf Community Tax Program Director 216-3459 bzapf@alternatives.org
Carol Chernikoff Chief Lending Officer 216-3412 cchernikoff@alternatives.org
Carrie Cohen Member Service Specialist 216-3410 ccohen@alternatives.org
Courtney Lawrence Collections Manager
216-3425 clawrence@alternatives.org
David Hopings Loan Administrative Assistant 216-3476 dhopings@alternatives.org
Deirdre Silverman Director of Community Programs/Venture Fund Manager 216-3416 dsilverman@alternatives.org
Eric Levine Corporate Attorney 216-3421 elevine@alternatives.org
Everett Boutillet Mortgage Loan Officer 216-3409 eboutillet@alternatives.org
Greg Lee VISA Specialist 216-3447 glee@alternatives.org
Janet Mara Mortgage Loan Administrator 216-3444 jmara@alternatives.org
Joe Catlin Data Processor 216-3472 jcatlin@alternatives.org
Joe Cummins Community Development Educator 216-3429 jcummins@alternatives.org
Joe Welch Chief Financial Officer 216-3453 jwelch@alternatives.org
Josh Ganger Member Service Representative 216-3449 jganger@alternatives.org
Junito Cubero Computer Support Specialist 216-3439 gcubero@alternatives.org
Karl Graham Director of Community Relations and Development 216-3422 kgraham@alternatives.org
Kat Hauger Senior Accountant
216-3402 khauger@alternatives.org
Larry Honigbaum Network & Systems Manager 216-3406 lhonigbaum@alternatives.org
Leni Hochman Chief Operations Officer 216-3418 lhochman@alternatives.org
Lenore Olmstead Director of Human Resources
216-3470 lolmstead@alternatives.org
Leslie Ackerman Director, Business CENTS 216-3423 lackerman@alternatives.org
Lynn Lauper Call Center Representative 216-3407 llauper@alternatives.org
Mary Ziegler Director of Consumer Lending 216-3419 mziegler@alternatives.org
Melissa Pollack Director of Member Services 216-3420 mpollack@alternatives.org
Miroslav Knezevic VISA Specialist 216-3430 mknezevic@alternatives.org
Patricia Heckart Member Service Representative 216-3461 pheckart@alternatives.org
Rachel Minklei Member Service Representative 216-3462

rminklei@alternatives.org

Rebekah Scott Member Service Representative II 216-3400 rscott@alternatives.org
Reiley Schoen Member Service Manager 216-3414 rschoen@alternatives.org
Renee Kern Vault Manager 216-3469 rkern@alternatives.org
Robin Rose Cochell Receptionist/MSR 216-3403 rcochell@alternatives.org
Suzanne Cerquone Marketing Director 216-3454 scerquone@alternatives.org
Tolkyn Aidarova Consumer Loan Officer 216-3413 taidarova@alternatives.org
Tristram Coffin Chief Executive Officer 216-3417 tcoffin@alternatives.org